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Product after-sales service and FAQs

Hi, we are Song-Po

Thank you for your purchase. To ensure that you can enjoy the product you purchased as soon as possible, we will carefully check the the product before shipment.

However, there are still many factors that we cannot control during the delivery process, which will inevitably cause after-sales problems.

If you unfortunately encounter after-sales problems, please refer to the information below or contact to us immediately. Our team will handle it for you as soon as possible during working hours.

Thank you again for purchasing our products and wish you a happy use of the products ♡

Have Questions?

I got after-sales problem, how can I reach the repair team?

Is there anything I need to show before repair?

How long is the warranty period?

Is there any warranty if purchased through other channels?

Can I return a new product if it is defective?

I got maintenance issue during the warranty , what should I do?

Do all products have a warranty?